Privacy policy

Last updated: July 2026

Your rights in relation to privacy

profine GmbH 57 731 487 143 and its related companies, including Kömmerling Australia, understand the importance of protecting the privacy of an individual’s personal information.

In this privacy policy, “profine”, “Kömmerling Australia”, “we”, “us” and “our” refer to profine GmbH and its related companies.

This privacy policy describes how we aim to protect the privacy of your personal information, your rights in relation to the personal information we manage, and the way we collect, hold, use and disclose your personal information.

In handling your personal information, we will comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in the Privacy Act.

This privacy policy may be updated from time to time.

What kinds of personal information do we collect?

Personal information is information or an opinion about an identified, or reasonably identifiable, individual.

During the provision of our products and services, we may collect your personal information.

Generally, we collect the following kinds of personal information:

• Contact details, such as your name, telephone number, email address, postal address and residential address
• Product and service usage information, including information you provide to us when you interact with our products and services
• Where you are acting on behalf of another entity, whether as an employee, director or other representative, details of that entity and your relationship with it
• Communications that we exchange with you, including when you contact us with questions, feedback or enquiries
• Marketing information, such as your preferences for receiving communications about our products, services and publications, and details about how you engage with our communications
• Other information required for our functions and activities, including where required by law

How do we collect personal information?

Generally, we collect your personal information directly from you, including through:

• Interactions you have with us, whether face-to-face or via an online form, telephone, video conference, email, other electronic communication or post
• Your use or access of our website
• Your use of our products and/or services
• Your requests for information from us
• Your communications with us about our products, services or other questions

There may be occasions when profine collects your personal information from other sources, such as from an entity you represent, including your employer or a company of which you are a director, where necessary for profine to provide its products and/or services to that entity, or where necessary for that entity to supply products or services to profine.

Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.

Why do we need your personal information?

We collect, hold, use and disclose personal information where it is reasonably necessary for our functions and activities, including for the purposes of:

• Providing our products and services to you or the entity you represent
• Processing your expression of interest in our products and services
• Arranging in-home or virtual consultations
• Assisting in producing custom window systems tailored to your or your business’ specific requirements
• Providing custom measurement and design services for window systems
• Installing window systems, where applicable
• Providing you with sales and product updates that are relevant to you or your business
• Providing you with promotional offers, additional products and incentives
• Providing you with information on other initiatives undertaken by us
• Conducting surveys and requesting feedback regarding our product offerings and customer service
• Assisting us to maintain and improve our products and services
• Internal research, market analysis and quality improvement purposes
• Processing and dealing with any complaints or enquiries made by you
• Accounting, billing, quality assurance and other internal administrative purposes
• Otherwise managing our business operations and processes
• Complying with legal requirements

We may also use or disclose your personal information for purposes related to the above purposes and for which you would reasonably expect us to do so in the circumstances, or where you have consented, or where the use or disclosure is otherwise in accordance with law.

Where personal information is used or disclosed, we take steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed.

You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide our products and/or services to you.

To whom do we disclose your personal information?

We disclose your personal information for the purpose for which we collect it. Generally, this means we will only disclose your personal information for a purpose set out in this privacy policy.

This may include disclosing your personal information to:

• Third-party partners and service providers, including companies and individuals that partner with us, provide services to us or on our behalf, or help us operate our products, services or business, such as tradespeople, contractors, logistics providers, manufacturing partners and direct marketing agencies
• Professional advisers, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services they provide to us
• Regulatory bodies, if and as necessary
• Other parties where required or authorised by law

Our disclosure of your personal information to third parties is on a confidential basis and/or otherwise in accordance with law.

We may also disclose your personal information with your consent or if disclosure is required or authorised by law.

Overseas disclosure

We may disclose personal information to overseas recipients in order to provide our products and services and for administrative or other business management purposes.

This may include disclosure to profine GmbH headquarters and related teams located in Germany, including IT, legal, administrative and accounts teams.

Overseas recipients may have different privacy and data protection standards.

Before disclosing any personal information to an overseas recipient, we take steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme, unless you consent to the overseas disclosure or it is otherwise required or permitted by law.

If you have any queries or objections to such disclosures, please contact us using the details set out in the “Contact us” section below.

Direct marketing

We may use and disclose your personal information in order to:

• Inform you of products and/or services offered by us
• Update you on profine or Kömmerling Australia activities
• Facilitate business relationships

In the event you do not wish to receive such communications, you can opt out of receiving them by contacting us using the contact details set out below, or through any opt-out mechanism contained in a marketing communication sent to you.

Cookies

We and our service providers may use cookies and other similar technologies to automatically log information about you, your computer or mobile device, and your interaction over time with our website.

This may include:

• Device data, such as your computer’s or mobile device’s operating system, manufacturer and model, browser type, IP address, unique identifiers, language settings, mobile device carrier and general location information such as city, state or geographic area
• Usage data, such as pages or screens you viewed, how long you spent on a page, browsing history and access times

Cookies are text files that websites store on your device or in your browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality and helping us understand user activity and patterns.

Data security

We take reasonable steps in the circumstances to ensure that the personal information we hold is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We may hold personal information in electronic form on secure servers, including by means of firewalls, encryption, logins and password protection, accessible only by authorised users.

We may also hold personal information in hard copy form, accessible only by authorised users.

We will destroy or de-identify personal information on request or in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.

Can you access and correct the personal information that we hold about you?

We take reasonable steps in the circumstances to ensure personal information we hold is accurate, up to date, complete, relevant and not misleading.

Under the Privacy Act, you have a right to access and seek correction of your personal information that we collect and hold.

If at any time you would like to access or correct the personal information that we hold about you, or if you would like more information on our approach to privacy, please contact us using the details set out below.

We will grant access to the extent required or authorised by the Privacy Act and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

To obtain access to your personal information:

• You will need to provide proof of identity to ensure that personal information is provided only to the correct individual and that the privacy of others is protected
• We request that you be reasonably specific about the information you require
• We may charge you a reasonable administration fee, which reflects the cost to us, for providing access in accordance with your request

If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms.

We will also take steps reasonable in the circumstances to provide you with access in a manner that meets your needs and our needs.

We will endeavour to respond to your request to access or correct your personal information within 30 days from your request.

Contact us

Privacy complaints

Please direct all privacy complaints to us using the contact details above.

At all times, privacy complaints:

• Will be treated seriously
• Will be dealt with promptly
• Will be dealt with in a confidential manner
• Will not affect your existing obligations or affect the commercial arrangements between you and us

We will commence an investigation into your complaint.

You will be informed of the outcome of your complaint following completion of the investigation.

If you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.